1.HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
In general, orders typically process within 1-3 working days. and transit time is typically 10-15 working days.
2. HOW DO I TRACK MY ORDER?
We've actually made this super simple! You can click here to see the status of your order.
3. HOW DO I RETURN SOMETHING?
Please refer to our returns policy. Besides, Heelchic cannot accept returned products that have been man-made damage.
4.What if the products I received is damaged or missing items?
Please refer to our returns policy. Besides, We cannot accept returned products that have been used or man-made damage.
You must report damage or missing items within 3 working days of receipt by contacting us at [email protected]. You also must keep the original box & packing material in the event we open a claim with the carrier. In some cases, we may need a customer's help to confirm why this is happening. We appreciate your cooperation and patience through this process.
5.What happens if an item is on backorder?
In rare cases, you have not received the products for more than 10 working days. Please contact [email protected] and we will deal with it immediately.
6.What forms of payment do you accept?
Our checkout page accepts Visa, Mastercard, and Paypal as forms of payment.
7.Why did I pay for several days without a tracking number?
We apologize for any delay in providing your tracking number. Typically, we dispatch orders within 1-3 working days, and the delivery time is estimated to be 10-15 working days. It's important to note that we rely on the timely receipt of payment in our account before shipping your order. While payment usually reflects in our account within 10 minutes, some special circumstances may delay this process, depending on the credit card payment platform used (such as Visa, Mastercard or Paypal).
We encourage you to check the product page for the availability status of the items you have ordered. If a product is out of stock, we will automatically ship it to you once we receive additional inventory.
Thank you for your patience and understanding. If you have any further questions, please don't hesitate to contact us.